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Empowerment Tip The aphorism, "Every piece of work you complete [or service your provide] is a self-portrait," is truer than ever. Programs such as Total Quality Management or Total Customer Satis?faction can make a contribution only when people take pride in their work. A by-product of being proud is that you project self-confidence. The process works in this manner: You com?plete a tangible project such as writing a report, designing a project, or hammering out a contract with a customer. You are able to say to yourself honestly, "I've done my best, this is an excellent piece of work, and I take pride in the result." Feeling proud creates a warm inner glow that leads to facial expressions and posture that project self-confidence. Copyright © by Bizmove.com - Small Business Management. All rights reserved |