Empowerment Tip - Business Management Skills
Be Composed Under Pressure

Successful people with proper business management skills, are typically composed under pressure. One aspect of being composed under pressure is to avoid an emotional tirade during an altercation on the job. An occasional emotional outburst adds to charisma, but too many outbursts leads to a reputation of emotional immaturity. A hothead reputation does much more damage in a large bureaucracy than it does in a small, entrepreneurial firm. The reason is that large firms value a veneer of politeness and cordiality.

Another aspect of being composed under pressure is more likely to give positive thrust to your career. The person who presents a logical plan during a crisis or under other heavy pressure gains the edge. The ability to create order out of chaos is intuitively recognized as exemplary leadership behavior.
Len Ashton was the customer service manager at an American distributor of low-priced Asian cameras. Thousands of automatic 35mm cameras were placed with dealers, to be sold at a suggested retail price of $65. The cameras came with a warranty, backed by an 800 number for customer and dealer complaints. A mysterious defect arose with the camera under field conditions. When the temperature rose above 90 degrees Fahrenheit, the back would sometimes pop open, thus exposing and ruining the film.